Mel Loy is a self-confessed serial ideator, obsessed with how humans behave and what that means for effective communication. She got her start in the world of words by studying journalism, and soon discovered that while she never wanted to be a journalist, she loved learning about the power of communication. Fast forward 20-plus years, and her resume was stacked with increasingly responsible corporate communication roles across emergency services, construction and mining, early learning, retail and more. In late 2020, after leading her corporate communication team through the COVID-19 pandemic, Mel happily accepted a redundancy and skipped off towards the horizon, starting her own agency and never looking back. These days, her small but mighty team at Hey Mel! Communication and Training provides consulting and training services to clients all over Australia and overseas, specialising in internal, change, crisis and strategic communication. Mel is the author of the new book, Change Isn’t Hard: a playbook for practical, people-centred change communication, and the host of the Less Chatter, More Matter podcast. She is also an international award winner for her communication training programs. Apart from being obsessed with communication, Mel is a qualified yoga teacher, group fitness instructor, and personal trainer, who has been involved in the fitness industry for more than a decade.