Concurrent 7 - Navigating the journey of a complaint or lawsuit
Tracks
Track 3
| Friday, June 26, 2026 |
| 12:00 PM - 12:55 PM |
| Michaelmas Cay 1, Reef Hotel Casino |
Details
Being the subject of an AHPRA complaint, or a Lawsuit can be one of the most stressful Periods of a Doctors career. Dr Catriona Arnold-Nott and Dr Cameron Hoare candidly discuss their reflections on the process during this Reflective session. With legal insight provided by (to be announced) , this Candid discussion is sure to surprise, entertain, and educate.
Speaker
Dr Catriona Arnold-Nott
Gp
Malanda Medical Care
Navigating the journey of a complaint or lawsuit
Abstract
In the close-knit communities of Far North Queensland, the professional and personal identities of Rural Generalists are inextricably linked. This "fishbowl" environment, while fostering deep patient-clinician bonds, also heightens the professional and emotional stakes when medicolegal challenges arise. Whether it is an AHPRA notification or a formal lawsuit, the impact on a rural practitioner can be profound, often exacerbated by clinical isolation and the unique visibility of practicing in a small town. This panel discussion pulls back the curtain on these experiences, bringing together Dr. Catriona Arnold-Nott, an experienced GP and advocate for systemic reform following her own AHPRA journey; Dr. Cameron Hoare, a Rural Generalist who has navigated the complexities of both litigation and the complaint process; and Daniel Spencer, a lawyer specializing in the support and defense of doctors.
By connecting lived experience with legal strategy, the session facilitates a deep dive into the practical and psychological frameworks required to navigate a medicolegal crisis. Participants will first learn to identify the unique professional and emotional risk factors inherent in remote practice, framing these challenges as manageable hurdles rather than career-ending events. Through the panel’s shared reflections, attendees will analyse the "survival trajectory" of a complaint—moving from the initial shock toward a position of professional resilience and eventual recovery.
The discussion provides a rare opportunity to gain an understanding from Daniel Spencer on how with legal counsel and protecting their wellbeing during active proceedings. Furthermore, the session explores the vital role of peer support and systemic advocacy, as demonstrated by Dr. Arnold-Nott’s work, to foster a professional culture that prioritizes clinician safety alongside patient outcomes. Ultimately, attendees will leave equipped with a toolkit of practical strategies to manage medicolegal risks, ensuring they can maintain their commitment to rural service with their resilience and professional integrity intact.
By connecting lived experience with legal strategy, the session facilitates a deep dive into the practical and psychological frameworks required to navigate a medicolegal crisis. Participants will first learn to identify the unique professional and emotional risk factors inherent in remote practice, framing these challenges as manageable hurdles rather than career-ending events. Through the panel’s shared reflections, attendees will analyse the "survival trajectory" of a complaint—moving from the initial shock toward a position of professional resilience and eventual recovery.
The discussion provides a rare opportunity to gain an understanding from Daniel Spencer on how with legal counsel and protecting their wellbeing during active proceedings. Furthermore, the session explores the vital role of peer support and systemic advocacy, as demonstrated by Dr. Arnold-Nott’s work, to foster a professional culture that prioritizes clinician safety alongside patient outcomes. Ultimately, attendees will leave equipped with a toolkit of practical strategies to manage medicolegal risks, ensuring they can maintain their commitment to rural service with their resilience and professional integrity intact.
Biography
Dr Catriona Arnold-Nott is a rural GP with over 30 years experience of working in tropical North Australia. She loves being a GP and she particularly loves training coaching and mentoring young doctors of all levels. Catriona was blindsided by an AHPRA investigation in 2017, which left her anxious, depressed and traumatised. As part of her healing journey, Catriona chose to share the story of her suffering directly with AHPRA. Her engagement with AHPRA has led to many improvements in the investigation process. In her spare time Catriona is an active member of her local theatre company, hikes up mountains, and plays pickleball at every opportunity.
Mr Daniel Spencer
Case Manager (solicitor)
MDA National
Panellist
Biography
Daniel commenced with MDA National as a Medico-legal Adviser in April 2022 before commencing in the Cases team in 2024. Daniel is also the Chair of MDA’s internal advocacy committee.
Prior to joining MDA National, Daniel was a solicitor at Panetta McGrath Lawyers practising in vocational regulation and medical defence. Before that, Daniel was a Legal Advisor at the Australian Health Practitioner Regulation Agency for approximately 7 years, where he also acted as Senior Legal Adviser and Director, Notifications (WA) and worked as an investigator.
Daniel was admitted to practise as a solicitor in Western Australia in 2010.
Prior to moving in-house with Ahpra, Daniel practised Mining, Energy and Resources Law at Johnson Winter & Slattery Lawyers and Herbert Smith Freehills. He also completed a secondment at Woodside while working at HSF.