In pressured environments, effective communication is key, yet much of what is truly important remains unspoken. This workshop is designed to equip you with the skills to navigate these subtle dynamics, ensuring critical information is shared and understood, relationships are strengthened, and outcomes are improved both at work and in your personal life. Drawing on insights from human factors and behavioural science, this interactive session explores how to move beyond surface-level communication to understand yourself and others more effectively, interpret unspoken cues and have conversations that lead to genuine understanding and positive outcomes.
You will learn how unspoken cues and communication breakdowns can impact safety-critical situations and gain strategies to help mitigate these risks. The session will also develop your techniques for gathering genuine and accurate information during investigations and reviews, and fostering a learning culture (rather than blame). Importantly, the practical tools can be applied to all relationships, with colleagues, team members, leaders, friends, and family, by helping you understand underlying needs and motivations. You will build confidence in approaching challenging discussions, planning for safe and productive outcomes, and managing emotional responses, all through engaging activities and exploring real-world scenarios to apply your learning immediately.
This workshop is designed for everyone from frontline workers and supervisors to middle management and senior leaders, as it provides a shared language and practical toolkit for enhancing communication in every aspect of life. Join us to crack the code of the unspoken and unlock new levels of understanding, collaboration, and effectiveness.
