Workshop 3: When Quiet Gets Loud: Cracking the Code of the Unspoken
Tracks
| Sunday, August 17, 2025 |
| 12:30 PM - 2:30 PM |
| Surfers Paradise room |
Details
In pressured environments, effective communication is key, yet much of what is truly important remains unspoken. This workshop is designed to equip you with the skills to navigate these subtle dynamics, ensuring critical information is shared and understood, relationships are strengthened, and outcomes are improved both at work and in your personal life. Drawing on insights from human factors and behavioural science, this interactive session explores how to move beyond surface-level communication to understand yourself and others more effectively, interpret unspoken cues and have conversations that lead to genuine understanding and positive outcomes.
You will learn how unspoken cues and communication breakdowns can impact safety-critical situations and gain strategies to help mitigate these risks. The session will also develop your techniques for gathering genuine and accurate information during investigations and reviews, and fostering a learning culture (rather than blame). Importantly, the practical tools can be applied to all relationships, with colleagues, team members, leaders, friends, and family, by helping you understand underlying needs and motivations. You will build confidence in approaching challenging discussions, planning for safe and productive outcomes, and managing emotional responses, all through engaging activities and exploring real-world scenarios to apply your learning immediately.
This workshop is designed for everyone from frontline workers and supervisors to middle management and senior leaders, as it provides a shared language and practical toolkit for enhancing communication in every aspect of life. Join us to crack the code of the unspoken and unlock new levels of understanding, collaboration, and effectiveness.
Speaker
Ms Nicole Gray
Head Of Australian Operations
The Keil Centre
Presenter
Biography
Nicole Gray is a Psychologist and Human Factors specialist, based in Brisbane, Australia (Turrbal & Jagera Country).
She is a passionate advocate of a systems-based approach to optimising human performance in high risk settings. Nicole has worked for many years in applied psychology and human factors across a range of safety critical industries, including defence, aviation, maritime, rail, mining, oil & gas, manufacturing, construction and healthcare – wherever people are working in high risk roles.
Nicole is a former senior military officer, and senior accident investigator. She known for her commitment to evidence based, pragmatic solutions for organisations, teams and individuals.
Nicole is Head of Australian Operations for The Keil Centre: psychologists and ergonomists working to keep people safe and well at work.
Natasha Nunn
Partner • Director of Operations
Neuro
Presenter
Biography
Natasha ‘Tash’ is a Partner at Neuro, a behavioural strategy firm that specialises in finding pragmatic solutions to complex people challenges.
Applying the latest insights from social-cognitive neuroscience, psychology and behavioural economics, Tash works closely with leaders to turn theory into actionable, scalable and impactful real-world solutions.
Tash is the antithesis of a ‘traditional consultant’ who sits on the sidelines and gives advice. She rolls up her sleeves, digs into the problem, and walks beside leaders to make genuine change. She has a unique ability to work with CEO’s and Executives as well as middle- and front-line leaders to connect strategy with operations.
Tash loves a challenge, so works across a diverse portfolio of sectors including Finance, Resources and Energy, Health and Travel, with clients in Australia, New Zealand, USA, Netherlands and Germany. She specialises in rapid team formation, leadership development at scale, (real) cultural transformation, customer behaviour analysis and executive coaching.
With a challenging employment market and increasing pressures across industries, Tash believes that now is the time to embrace out-of-the-box thinking, new approaches to organisational challenges, and closing the gap between what was and what could be because, as Henry Ford famously said, ‘If you always do what you've always done, you'll always get what you've always got’.
Session chair
Marcia Friend
Glencore
Larnie Mackay
General Manager
MyneSight
